• How is THE COOL juice different from others?


    – Our  juices are cold-pressed and made fresh daily with the finest raw fruits and vegetables.
    Our juices are fresh and we utilize no form of pasteurization – no heat or HPP (high pressure pasteurization). Our cold-pressed process locks in all the essential vitamins and minerals that typically get lost with other forms of traditional juicing that use heat or pasteurization.
    – We offer free delivery to your doorsteps -home or office.

  • Why not just blend the fruits and vegetables together?


    Our stomach needs time to digest all the vegetables and fruits before the nutrition are available to the body cells and tissues.
    However, cold-pressed juices can be digested quickly within a minimum effort and it is easy for the stomach to absorb all the nutrition and enzyme
    In order other words, our juices are “alive” because the juices are raw and unpasteurised.
  • What are the difference between unpasteurized and pasteurized raw juices?


    There are two most common types of pasteurization. First is when juices are using high temperature to heat the juices in order to keep the shelf longer is called  heat pasteurized. Another form of pasteurization that utilizes high pressure to reduce the microbial content (even the probiotics) in juice is called high pressure pasteurized(HPP). When juices are pasteurized, most of the nutrition and enzymes have eliminated.
    Unlike unpasteurized raw juices, which are fill with enzymes and nutrition.
    Most of the wholesale juices in grocery stores and cafes are required to be pasteurized including those labelled as cold-pressed juice.
    Tips: As a smart consumer, remember to look for FRESH cold-pressed juices as those “raw” cold-pressed juice that has been HPP processed is not allowed to be referred to as fresh.  So, look for the fresh stuff!
  • Should I store my juices into the fridge?


    Yes, you should store in the fridge (chiller) so that the juices can keep it fresh.
    If you planning to take it out with you more than half an hour, remember to bring along a cooler bag and ice packs with you.
    If  you are planning to take it our with you more than 3 hours, we do recommend to put the juices inside a cooler box full with ice packs or ice. Trust me, this can keep your juices cold for half a day!
  • Is it normal that my juices have settling or separation after it stays in the fridge?


    Yes, it is normal. Because it’s natural. It doesn’t mean that our juices have added any water and preservatives or any other unnecessary ingredients.
    Most store bought drinks don’t separate because they have stabilizers added in. We prefer to shake our juice rather than drink chemicals!
    Don’t have separation anxiety, just give it a shake before consume.
  • The taste is slightly different compare to the last time purchased. Why is it?


    Variation may happen because our juices are handcrafted. Also, harvest and growing season can be one of the reason.
  • Is the juice vegan-friendly?


    Yes, there are no animal products used in our juices.
  • Are your juices fresh upon delivery?


    Yes, our juices are made fresh daily. While our juices are safe to drink within 3 days from delivery, we highly recommend consuming your juices soonest possible for maximum benefit.
    Also, remember to consume the juices within 1 hour once opened.
  • Can my kids drink The Cool fresh raw juice?


    Absolutely! Our juices are great for boosting immunity and energy naturally and make a great drink for your kids. We have designed The Cool’s Family Program to suit you, your family and your kids, check it out!
  • How big is your juices?


    All our juices and mylks are 250 ml except :
    Family Package – 500 ml
    Cool Shot -30 ml
  • When can I start my cleanse?


    You can start your juice cleanse whenever you are ready!
    The Cool Juice Cleanse Programs are designed to suit everyone of you as we have juice cleanse program for the beginner, intermediate and even juice cleanse master. The Cool strongly recommends following our pre, during and post cleanse guidelines in order to prepare you physically and mentally for the cleanse.
    Bear in mind that we will deliver your juice program one day earlier before your juice cleanse, hence we recommend starting your cleanse on the following day.
  • What cleanse do you recommend?


    If you have not cleansed before, we would advise starting with a 3 day cleanse and then work your way up.
    A longer juice cleanse is more beneficial than a 3 day cleanse as the elimination of toxins and the number of nutrients you consume is greater, however starting with a 3 day cleanse is definitely a great way to start.
  • Should I do a 3-day cleanse or a 5-day cleanse?


    This is totally depends on what you would like to get our of the detox or radiance program.
    Cleansing for 6 days is a deeper, more intense experience than cleansing for 1 or 3 days. You reap more benefits the longer you cleanse. Certain substances take longer to leave you system than others.
    You always want to plan your cleanse for a period of time where  you have some flexibility in your schedule and can make your body your top priority.
    Of course, you can always customize the program to last even longer than 5 days if you so desire. Listen to your body.
  • Will a one-day cleanse do anything?


    Of course it will! How do you feel after you have taken a day off work?
    The benefits of a one-day cleanse, once a week are great! It is a good strategy to boost the immune system, sharpen mental clarity, and allow the body to “catch up.”
    After only one day of stopping solid food intake, enzymes stop visiting your stomach and instead travel into the bloodstream and intestines, where they get busy attacking all sorts of old waste matter, damaged cells, and pollutants.
    A one-day cleanse is also a great tool to get rid any overindulgence quickly and effectively if you feel guilty on last nights sumptuous dinner.
    We offer for our customers a weekly 1-day cleanse program as a perfect post-cleanse contingency.
  • Where do I get my daily protein requirements?


    The amount of protein available in both of our greens juices and nut mylk are enough to meet above and beyond our bodies’ daily protein requirement as many of our juices  contain vegetables that are high in protein.
    However if you would like additional protein, we recommend incorporating our almond mylk or nuts into your cleanse.
  • Is it ok to exercise while I am on the cleanse?


    Yes. We recommend low-impact activities. Exercise is a great way to help your body with detoxification.
  • Will I lose weight doing juice cleanse?


    Our cleanses help with weight management and reduce water retention.
    While the purpose of juice cleanse is to give our digestive system a rest and eliminate toxins, most of the time you may find that you lose weight as your body flushes out excess water and toxins. Cleansing on a regular basis (at least once a month) will help to restore natural balance and enhance your shape.
  • Does it matter if I do not drink the juices in a specific order?


    Yes, we request that you drink the juices in their recommended order.
    Why juice number ordering is important?
    -To help in balancing the nutrients and calories
    -To aid digestion and absorption of nutrients
  • Can I have any other beverages in addition to the juices?


    Yes, as long as they are healthy! We recommend having at least eight glasses of water per day, besides your cleanse beverages.Example, herbal tea, green tea, etc.
  • What if I get hungry?


    Consume your juices slowly and conscientiously. If you find your hunger unbearable, we recommend you snack on only fruits, raw nuts and vegetables.
  • Pregnant or breastfeeding can do cleansing?


    Doing a strict juice cleanse is not recommended when you are pregnant or nursing, as the toxins released into the system may be circulated to the unborn or into the breast milk.
    You may supplement your healthy diet with our fresh raw cold-pressed juices instead of doing juice cleanse!
  • Can medical condition patient go for cleansing? (eg. suffered heart attack diabetes)


    We advise to consult doctors before juice cleanse.
  • What are the detox symptoms that I will experience?


    The most common symptoms are: fatigue, headaches, constipation or diarrhoea, skin breakouts, rashes, nausea, running nose, body aches, gas, insomnia, carvings and irritability.
    If you are concerned with some of the symptoms or experience anything beyond, please consult your doctors.

    Tips:It is not unusual to experience either constipation or diarrhea during the juice cleansing process due to drastic changes to ones eating pattern which cause the rate of digestion to slow for some people.
    Read these tips below to help alleviate symptoms and keep your digestion on track.
    – Drink plenty of water
    – Add some fruits (especially papaya) during your juice cleanse

  • How do I order on the website?


    1. Fill your shopping cart with juice or cleanse packages.
    2. On the checkout page, be sure to select the date you wish to have your juice delivered. We deliver from 10 am to 2.30 pm from Sunday to Friday. We are closed on Saturday.
    3. Make payment.
  • When should I place my order?


    All orders must be placed by 9 am for next day delivery. We deliver fresh, raw juice from Sunday to Friday. We are closed on Saturday.

    Example:
    You intend to start your juice cleanse on Friday
    Wednesday  – Place your order latest by 9am
    Thursday      – Fresh juices deliver to you for next day juice cleanse
    Friday           – Start your first day of Juice Cleanse

  • When do I need to make the payment?


    All payments need to be received in advance so we can process your order.
  • How do I make payment?


    We have partnered with Billplz as our preferred payment gateway. We only accept direct bank transfer, we do not accept payment via credit cards at the moment.
  • Why can't i pick up the juice whenever i want?


    We don’t stock our juices, we produce all orders just before the delivery.
    This means that the juice is the freshest possible, but it also means that you have to order first.
  • Do you accept Cash on Delivery(COD)?


    Sorry, we do not accept any COD.
  • Can i leave a message as I am buying the juices as a gift for my partner or friends?


    Good news for you! We have free message tag service for you to deliver your message. Kindly indicate and drop your message at the checkout.
  • How to enjoy the free delivery service?


    Minimum order of any of our program or individual bottle ( min RM 50 and above) to enjoy our free delivery service.
    For coverage area, please check to find out more!
  • What time do the juices get delivered?


    The juices are delivered anytime between 9.30 am to 1.00 pm (Sunday – Friday).
  • Can i request for a specific time for delivery?


    We’re really not able to cater for any time specific requests.
    Depending on our orders for that day, we will sort out with the most efficient route for our riders to send our fresh juices to you.
    Our delivery is from 9.30 am to 1.00 pm ( Sunday to Friday).
  • Do you deliver 3 days juice cleanse package in one delivery?


    For optimal freshness, more than 2 days cleanses will be split to several deliveries as follows:
    One Delivery – 1 to 2 days juice cleanse ( First delivery is one day before your intended juice cleanse)
    Two Deliveries – 3 to 4 days juice cleanse ( Second delivery is on your second day of juice cleanse)
    Three Deliveries- 5 to 6 days juice cleanse ( Third delivery is on your fourth day of juice cleanse)

    At the checkout you’ll be asked to select the date of your first juice delivery. For subsequent deliveries, our team will contact you.

  • Can you ensure the delivery person hand over the juices directly to me?


    Our rider will call you once he or she has arrived at your place.
    Kindly ensure there is someone who is able to receive the juices in the event you are out at a meeting, at the toilet or out for lunch. In which case, the delivery person would have to hand over to a receptionist, your colleagues or someone else who can take receipt of the juices and hand it over to you directly.
  • Can I change my delivery address after I have confirmed my order?


    Kindly inform us via WhatsApp or call us at +6011-12225226, the new delivery address by 9 am, 1 day before the delivery date.
    If later than that, we are not able to change the delivery address for you.
  • What is subscription?


    The Cool Juice has introduced our subscription plan to our juice lover to consume our juice on a consistent basis. You can sign up for our detox program, radiant program, healthy program or even family program on weekly basis or monthly basis for at least 3 months.
    Sign up now to save more and get these delightful deliveries to your doorstep!
  • Why subscription?


    A juice subscription is a great way to infuse the body with fresh nutrients from cold pressed juices on a consistent basis. Many people notice improvements in health after a month subscription.
    Hassle free, we handle all the works for you from buying the fresh fruits and veggies, prepping, juicing and delivering to your doorstep!
    We have created convenient monthly subscriptions to help you get healthier one step at a time. You choose the program and delivery times, we do the rest!
  • How subscription works?


    1. Choose your program on subscription page.
    2. Before you add the subscription program to the cart, you’ll be asked to select the delivery day and/or delivery week for your second juice delivery onward.
    3. For the first juice delivery, you’ll be asked to select the date at the checkout.

    Example:
    – You have chosen our “3 days Juice Cleanse Program-Twice a month”.
    – Before adding to cart, you have selected as below:
    Delivery Week: First & Third Week
    Delivery Day: Tuesday
    – At the checkout, you have selected the delivery date as below:
    Delivery Date: 01/03/2017

    Hence, your first delivery will be on 01/03/2017, anytime between 10 am to 2.30pm. Subsequently, your juices will be delivered to you on every Tuesday on first and third week of the month until your subscription ends.

  • Can the subscriptions be paused and changed?


    You can easily change or pause your juices to fit your schedule or vacations by contacting us by 9 am, 2 days before your next scheduled delivery day. We will hold all deliveries until you return.
  • Do you recycle?


    Of course yes! We believe recycling is imperative to protecting the welfare of the environment. That’s why our juice bottles are made from 100% PET plastic, an eco-friendly packaging option.
    Please rinse your bottle and dispose of them in your recycling or you can return to us and claim for a free juice!
  • About The Cool's SAVE THE EARTH Campaign.


    To encourage and reward recycling,  you will entitle to get a bottle of 250 ml juice(RM8)/ 500ml juice (RM15) with empty bottle returned ! You can get a voucher to be used on next purchase.
    – 250 ml bottle: every 20 empty bottle returned
    – 500 ml bottle: every 20 empty bottle returned
    Please make sure you rinse and dry the bottles before returning to us.
  • How to return the empty bottles?


    1. Have your 20,40 or 60 bottles collected, please tell us how many via WhatsApp (+6011-12225226) or email (thecooljuice@hotmail.com) us.
    2.  After informing us, you can return the empty bottles to the delivery person.
    3.  We will confirm the number of bottles you have returned soonest as possible and send you a voucher for use on a future order.Please give us some time to get back to you!

    Note: Free juices should not be included as part of the minimum order.

  • Changes and Cancellation


    We do not offer refunds after your payment has been made.
    If you need to make changes or postpone your cleanse or juices for any reason, we require you to inform us by 9 am, 2 days before the delivery date. Credit voucher will be issued to be used in the following 3 months period.
    We do not offer credit voucher for cancellations made later than 9 am, 2 days before your delivery date.
    We also reserve the right to make decisions on a case-by-case basis.
  • Get in touch with us if you have any further queries and concerns!


    For all inquiries, you can contact us at:
    WhatsApp or call us: +6011-12225226
    Email: contactus@thecooljuice.com.my